Select your industry category
for our recommendations on
waitstaff training programs
and training materials.
Or contact us for a
free phone consultation
about your staff training!
(If you prefer, you can e-mail us your
contact info and we'll call you.)
| Casinos
• Tribal Enterprises
• Owner/Operator or
Management Company
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| Clubs
• Private & Public Country Clubs
• City & Business Clubs
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| Hotels/Resorts
• Boutique Hotel Restaurants
• Regional Corporate Franchises &
Independent Owner/Operators
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Providing a comprehensive, industry-standard training program for the front-of-house teams at all of your property's foodservice outlets promotes consistency in service and provides more flexibility for F&B management to move staff from venue to venue to ensure quality service and ease staffing inconsistencies. This training is appropriate for all restaurant concepts, from buffets (heavy focus on beverage service, table maintenance and bussing) to fine dining. Here are our suggestions for the most effective programs for your training needs and goals. Please use the links provided for more details on each training program or product.
Casino Training Recommendations
Existing Restaurants:
Three-phase Table Service Tune-Up Program - includes professional mystery diner evaluation, consultation with F&B Department and restaurant management, The Main Course on Table Service On-site, Certificate Basic Training Bootcamp (3 days, 3 hours per day)
Professional Polish Workshop - gives fine-dining service team members additional personal and professional refinement skills (2 days, 3 hours per day)
Super Server Refresher Course - Schedule three-to-six months after Bootcamp training to reinforce front-of-house staff's skills and knowledge and provide additional guest services training (2 days, 3 hours per day
Additional host/hostess and manager/supervisor workshops are also available. We can also schedule on-the-floor job-shadowing to help restaurant managers and supervisors become more adept at monitoring and correcting service.
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New Restaurant/ Remodel/ Expansion:
Make the best use of your staff's time
during construction!
The Main Course on Table Service On-Site, Certificate Basic Training Bootcamp - This three-day (3 hours per day), intensive, interactive course equips trainees with the skills and knowledge to provide efficient, professional, high-quality service. We encourage all restaurant staff -- both front- and back-of-house -- to attend. This helps build team camaraderie and equips kitchen personnel with additional skills.
Professional Polish Workshop - gives fine-dining service team members additional personal and professional refinement skills (2 days, 3 hours per day)
Even properties that operate only buffets and delis or other casual dining concepts find it beneficial to schedule a full five-day program during their down-time as a staff enrichment and development program.
Additional host/hostess and manager/supervisor workshops are also available. |
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Private & Public Country Clubs
Business / City Clubs
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Hotel & Resort - Independent Owner/Operators & Franchisees
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We realize that your staffing is often done on a seasonal basis and it's hard to justify (to your board of directors) a staff training program. We also know that club members can be some of the most demanding diners anywhere -- and expect high level service. So we strongly suggest that you consider the following waitstaff training for your own property, in conjunction with a neighboring club or suggest that your club managers or operators association sponsor group training as a pre-season development program.
When you hire seasonal staff:
The Main Course on Table Service On-Site, Certificate Basic Training Bootcamp - This three-day (3 hours per day), intensive, interactive course equips trainees with the skills and knowledge to provide efficient, professional, high-quality service. We encourage all restaurant staff -- both front- and back-of-house -- to attend. This helps build team camaraderie and equips kitchen personnel with additional skills. PLUS . . .
Professional Polish Workshop - gives fine-dining service team members additional personal and professional refinement skills (2 days, 3 hours/day)
When you operate year-round:
Three-phase Table Service Tune-Up Program - includes professional mystery diner evaluation, consultation with F&B Department and restaurant management, The Main Course on Table Service On-site, Certificate Basic Training Bootcamp (3 days, 3 hours/day) and Professional Polish Workshop (3 days, 3 hours/day) |
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If you own or operate several hotels with restaurants within one state or region, we encourage you to consider a "train-the-trainer" program similar to one we presented for an operator of five Best Western properties:
The owner contracted us to train the restaurant staff at one location and, at our suggestion, invited the restaurant managers, supervisors and lead servers from all of his other properties around the state to participate in the training. We provided all managers with a copy of our training manual, The Main Course on Table Service, along with a CD of the accompanying instructor's manual.
These representatives were then able to bring the skills and information they learned back to their individual properties and implement the program.
Here's additional information on the type of training we recommend --
The Main Course on Table Service On-Site, Certificate Basic Training Bootcamp - This three-day (3 hours per day), intensive, interactive course equips trainees with the skills and knowledge to provide efficient, professional, high-quality service. We encourage all restaurant staff -- both front- and back-of-house -- to attend. This helps build team camaraderie and equips kitchen personnel with additional skills. |
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| Independent Restaurants/Catering |
Retirement Communities |
Host a Main Course on Table Service Bootcamp and/or Professional Polish Workshop at your property and invite other restaurants or catering operations to send their staffs and managers. This allows you to share the cost of our training fees and travel expenses and make it even more affordable to provide a training program for your staff. Contact us for more information or use this link for program details:
The Main Course on Table Service On-Site, Certificate Basic Training Bootcamp - This three-day, intensive, interactive course equips trainees with the skills and knowledge to provide efficient, professional, high-quality service.
Five- or 10-book sets of The Main Course on Table Service waitstaff training manual come with a free Instructor's Manual CD and can be kept on-hand for new employee training. Our clients won't let a server on the floor until they've read it!
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For individual properties or companies operating less than five communities:
Five- or 10-book sets of The Main Course on Table Service waitstaff training manual come with a free Instructor's Manual CD and can be kept on-hand for new employee training. Our clients won't let a server on the floor until they've read it!
For companies operating five or more communities:
Have one property host a train-the-trainer session of our basic training bootcamp and invite F&B managers and dining room supervisors from all of your properties to attend. They can then bring the skills they've learned back to their waitstaffs.
The Main Course on Table Service On-Site, Certificate Basic Training Bootcamp - This three-day, intensive, interactive course equips trainees with the skills and knowledge to provide efficient, professional, high-quality service. |
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